Front Desk Policy
To ensure you and other patients will enjoy a tranquil experience we kindly ask that you refrain from phone conversations and loud noises that may disrupt others.
For new patients, we will schedule 10 minutes into your appointment to allow time for completing consent forms, other paperwork, etc. Due to COVID-19 precautions, we will complete all forms for check in and check out inside of treatment rooms.
Due to COVID-19 precautions, we kindly ask that you call from your car upon arrival and we will let you know when to come in so that we can escort you directly to your room and avoid contact with any other patients. We will complete all forms for check in and check out inside of treatment rooms.
Late Arrival Policy
While we will make every effort to perform your entire treatment, patients that arrive late to their appointment by 15 minutes or more may be asked to reschedule or change their original service request to another service offering. If the appointment is not rescheduled it may be subject to a cancellation fee (see cancellation policy).
We understand that there are times when you must miss an appointment due to an emergency, however when you do not call to cancel an appointment you may be preventing another patient from getting a treatment. Conversely, when another patient fails to cancel we may be able to schedule you for a treatment. This is why we have a 48-hour cancellation policy on CoolSculpting and CoolTone appointments and 24 hour-cancellation policy on all other appointments. Late cancellations are subject to $50 fee or 50% of the service value, whichever is greater. Missed appointments are charged at full value.
Services Refund Policy
While we make every effort to make our patients as happy as possible, all service sales are final. Any used or unused appointments/sessions will not be refunded.
Gift Cards must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. All sales are final. Gift Cards cannot be redeemed for cash.
Product Return Policy
We recognize that sometimes your skin might not react as expected to a new product. If you have received a skincare consultation or treatment from us, we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from us, we are sorry to say that we unable to accept any returns (used or unused).